Please read the booking terms and conditions before booking with us

Bookings and payments 

Bookings less than 4 weeks before arrival are payable in full.
Breaks 4+ weeks before arrival can be secured with a non refundable £50 deposit. This £50 comes off of your break balance. Any balance is payable 4 weeks before arrival. Where balances are not paid within this time the dates will be sold on.

Payments can be made anytime to our business account only. We cannot accept card payments, only bank transfers.

Cancellation Policy 

Breaks cancelled  4+ weeks before arrival will be refunded minus the £50 non refundable deposit.

Breaks cancelled less than 4 weeks before arrival cannot be refunded.  

To avoid any financial loss due to a cancellation of your stay please ensure you have sufficient holiday insurance in place

Care Bonds/Breakage deposits 
Care bonds/Breakage deposits are fully refundable and are payable on all stays, at all vans no less than 4 days before arrival by bank transfer. Keys and passes cannot be released without this bond so please ensure this is paid before arrival at reception to avoid any delays at check in. Care bonds are £75 and are refunded within 3 days of departure and upon a cleaner inspection. Where there is damage or repairs to be carried out, care bonds will be refunded AFTER an invoice has been received.

Number of Guests

The maximum number of people allowed to stay at the rental/s should not exceed the number stated on the booking confirmation. Furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.


Pets

A maximum of 2 pets are allowed in pet friendly property free of charge. All pets must be house trained and the number of pets (2) must not be exceeded, otherwise a breach of contract will be deemed to have taken place and you maybe asked to leave without a refund. We have to respect the resorts rules on pet stays.

Pets must sleep in their own bedding. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker's party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.

Arrival and Departure Time

Every effort will be made to have the property available from 15.00pm on the day of arrival. The property must be vacated by 10.00am on the day of departure. Late departure will result in an additional charge being made as this will affect the cleaners and other peoples holidays. Information about keys and how to collect them will be provided once full payment has been received.


Liability

The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

Children must be supervised at all times.


Cleaning

We take great pride in our vans and ask that our guests do too. Failure to do so may result in a loss of damage deposit/care bond. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Complaints

Every effort is made to ensure your stay with us is memorable. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. 
The property owner will make every effort to rectify any identified problems as soon as is reasonably possible.